Shipping policy

Shipping Policy

Last updated: August 2026

Thank you for shopping with ORIX GB. We take care to dispatch all orders promptly and ensure your watch parts and accessories arrive safely and on time.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). Orders placed after 12:00 PM GMT/BST may be processed the following business day. You will receive a confirmation email with tracking information once your order has been dispatched.

UK Shipping

Service	Delivery Estimate	Cost
Royal Mail Tracked 24	1–2 business days	Free on all orders over £1.00

All UK orders receive free tracked delivery via Royal Mail Tracked 24. You will receive a tracking number by email once dispatched.

European Union Shipping

Service	Delivery Estimate	Cost
Express International	3–7 business days	£30.00

EU orders are shipped via Express International courier. Please note that since the UK's departure from the EU, orders may be subject to import duties, VAT, and customs fees upon arrival. These charges are the responsibility of the recipient and are not included in our shipping costs.

International Shipping

We ship to Australia, Canada, Switzerland, Norway, New Zealand, and the United States via our carrier network (DPD, DHL Express, and FedEx). Shipping rates are calculated at checkout based on your location, parcel weight, and dimensions.

Carrier	Typical Delivery Estimate
DPD	3–7 business days
DHL Express	2–5 business days
FedEx	2–5 business days

International orders may be subject to import duties, customs fees, and local taxes upon delivery. These charges vary by country and are the responsibility of the recipient. ORIX GB is not liable for any delays caused by customs processing.

Shipping Restrictions

We currently ship to the following countries: United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Australia, Canada, Switzerland, Norway, New Zealand, and the United States.

If your country is not listed, please contact us at hello@orixgb.com and we will do our best to accommodate your order.

Tracking Your Order

Once dispatched, you will receive an email with your tracking number. You can use this to monitor your delivery via the carrier's website. If you have not received tracking details within 3 business days of placing your order, please contact us.

Lost, Delayed, or Damaged Shipments

ORIX GB is not responsible for delays caused by shipping carriers, adverse weather, or customs processing. However, if your order is lost in transit or arrives damaged, please contact us at admin@orixgb.com within 7 days of the expected delivery date and we will investigate and resolve the issue.