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Email Us
hello@orixgb.comResponse Time
Within 24 hours, Mon–Fri
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Based In
United Kingdom
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We're here to help with any questions about our premium watch parts and accessories.
- Genuine OEM components only
- Expert horological guidance
- 30-day hassle-free returns
Quick Answers
Frequently Asked Questions
Are your parts genuine OEM?
Yes — we sell genuine OEM components, sourced from UK jewellers and the professional secondary market and inspected before dispatch. We are an independent reseller and are not an authorised dealer for, or affiliated with, any watch manufacturer. If any item is not as described, return it for a full refund.
How long does delivery take?
UK orders are dispatched within 1–2 working days with tracked delivery. International shipping times vary by destination, with all duties calculated upfront.
What is your returns policy?
We offer a 30-day return window with prepaid labels and a no-questions-asked policy for complete peace of mind.
Can you help me find the right strap?
Absolutely. Quote your watch brand, model and lug width in the form above, or use our Strap Finder, and our team will guide you to the correct fit.
Looking for the Right Strap?
Browse our full collection of genuine OEM and ORIX GB straps — or let our team help you find the perfect fit.