12-Month Warranty
Register Your Warranty
Protect Your Investment · Unlock Benefits
Why Register
What You Unlock
Authenticity Verified
Registration confirms your component is genuine — complete peace of mind for your investment.
Priority Support
Registered owners get fast-tracked access to our customer support team whenever you need help.
Expiry Reminders
We'll send timely reminders before your warranty period ends so you're never caught out.
Tailored Care Tips
Receive exclusive care guidance and compatibility alerts tailored to your specific watch.
Where did you purchase?
This helps us verify your purchase and activate your warranty
What did you purchase?
Please provide details about the product you purchased
Tell us about your watch
This helps us send you relevant offers and compatibility alerts for your specific timepiece
How can we reach you?
Please provide your contact information so we can send you warranty confirmation and updates.
Review your warranty registration
Please review all information carefully before submitting your warranty registration.
Purchase Details
Product Information
Watch Details
Contact Information
Your Warranty Registration
Warranty Valid Until: 11 January 2027
Warranty Registered!
Warranty Details
We've sent a confirmation email to [email] with your warranty details.
The Fine Print
Warranty Terms & Conditions
Our warranty covers manufacturing defects and functional failures for genuine OEM parts and premium watch accessories. Please review the terms below to understand your coverage.
Limitations
Please note the following limitations:
- Non-transferable: This warranty is valid only for the original purchaser
- Proof required: You must provide valid proof of purchase from our store
- Coverage determination: We reserve the right to determine whether an issue is covered under warranty
- Duration: Warranty period varies by product type and is specified at time of purchase
Return Process
When returning items under warranty:
- Authorization required: Do not return items without prior authorization
- Packaging: Use original packaging when possible; ensure items are securely packed
- Shipping responsibility: Return shipping costs are covered for valid warranty claims
- Inspection timeline: Items are inspected within 5-7 business days of receipt
- Resolution: Approved claims are processed within 10 business days
Frequently Asked Questions
What does the ORIX GB warranty cover?
Our 12-month ORIX GB warranty covers manufacturing defects and functional failures on genuine OEM parts and ORIX GB straps — for example faulty stitching, or clasp, buckle and spring-bar failure under normal use. It does not cover wear and tear, accidental or water damage, or improper fitting.
How long does the warranty last?
12 months from your date of purchase. This is ORIX GB's own warranty and is provided in addition to your statutory rights under the Consumer Rights Act 2015.
Are your straps and parts genuine OEM?
Yes. We sell genuine OEM components, sourced from UK jewellers and the professional secondary market and inspected before dispatch. ORIX GB is an independent reseller and is not an authorised dealer for, or affiliated with, any watch manufacturer.
Do I need to register my warranty?
Registration is recommended — it links your purchase to our records and speeds up any future claim. Either way, please keep your order or transaction number as proof of purchase.
What is not covered?
Normal wear and tear, scratches and cosmetic ageing, accidental or water damage beyond a strap's stated rating, damage from improper fitting or unauthorised repair, and any issue caused by misuse are not covered.
How do I make a warranty claim?
Email support@orixgb.com with your order or transaction number and a few photos of the issue. We'll review it and, where covered, repair, replace, or refund the item.
What proof of purchase do I need?
Your order number (from our store) or transaction number (from eBay), plus the purchase date. That's all we need to verify your purchase and activate cover.
Does the warranty cover items bought on eBay?
Yes — items purchased from our official ORIX GB eBay store are covered. Simply register using your eBay transaction number.
Is the warranty transferable?
No. The ORIX GB warranty is valid for the original purchaser only and is non-transferable.
How does this affect my statutory rights?
It doesn't limit them. Our warranty is offered in addition to your legal rights. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose, and you have a 14-day right to cancel online orders.
Questions About Your Warranty?
Our team is happy to help with registration, claims, or coverage details. Get in touch and we'll respond within 24 hours.