Shipping & Returns

Orders placed before 4pm (UK time) are dispatched the same working day (Mon–Fri). Orders placed after 4pm, on weekends, or on UK bank holidays ship the next working day.

We ship UK orders via Royal Mail (tracked services) and offer express options via UPS / FedEx / DHL where available. Your exact courier and service level will be shown at checkout.

Estimated delivery times are: UK: 1–3 working days, EU: 3–5 working days, US: 3–8 working days. Times can vary during peak periods or due to customs processing.

Yes—once your order ships, you’ll receive a tracking link by email. Tracking may take a short time to update after the carrier collects/scans the parcel.

International customers may be charged import duties, VAT, or handling fees by their local customs authority. These charges are the buyer’s responsibility and are not included in our product prices or shipping fees.

If your parcel hasn't arrived within the estimated window, or tracking shows no movement for several days, contact us with your order number. We'll open an investigation with the carrier and, if a parcel is confirmed lost, send a replacement or a full refund. Under the Consumer Rights Act 2015, the goods remain our responsibility until they reach you.

Every strap is inspected and carefully packed to protect it in transit — typically a protective sleeve, backing card, and a padded mailer or small box. Any original manufacturer packaging is kept intact. Gift boxes are available on selected items where stated on the product page.

Yes — we ship to PO boxes, parcel lockers, and collection points where the carrier supports it. Some tracked or signed services require a physical address. We can't take responsibility for deliveries to third-party freight forwarders.

By law, you have a 14-day right to cancel online orders under the Consumer Contracts Regulations 2013. We go further and offer a 30-day returns window from the day your order is delivered.

Please take reasonable care of the strap — you may handle and fit it to check size and comfort, but it must be returned unmarked and complete, with all original parts (spring bars, tags, protective wraps) and packaging. We reserve the right to reduce a refund where goods have been handled beyond what is needed to inspect them.

To start a return, contact us with your order number and the email used at checkout. We’ll send return instructions and the correct return address. Return shipping is at your cost for change-of-mind returns; if your item is faulty, damaged, or incorrect, we cover the return postage.

Once your return arrives, we inspect it within 1–2 business days. Approved refunds are issued to your original payment method and typically appear within 3–5 business days, depending on your bank/payment provider.

Yes—if the strap doesn’t fit and we have the correct size in stock, we can arrange an exchange. The original item must meet our return condition requirements (unused, same condition, complete packaging).

Refunds are issued for the amount paid after the discount was applied. If a promotion was based on meeting a threshold (e.g., “spend £X”), returning items may affect eligibility and the refund may be adjusted accordingly.

We're sorry about that. Contact us within 48 hours of delivery with your order number and a couple of clear photos, and we'll put it right — a replacement or full refund, with return shipping covered by us if a return is needed. Please keep all original packaging until it's resolved.

If your order hasn’t been dispatched yet, we’ll do our best to help. Contact us as soon as possible with your order number—once dispatched, changes or cancellations may not be possible.

The fastest way is the tracking link in your dispatch confirmation email. If you created an account, you can also see your order status and history under Account. Guest customers can use the link in the confirmation email or contact us with their order number.

If your order hasn't been dispatched yet, contact us straight away with your order number and the correct address and we'll update it if we can. Once it's with the courier we can't change the address, but you can usually redirect or reschedule via the carrier's tracking link.

If you're out when the courier calls, most services leave a card and either attempt redelivery or hold the parcel at a local collection point (for example, a Royal Mail Access Point). Use the link on the card or in your tracking email to rearrange delivery or pick it up.

Yes — UK prices are shown with VAT included where applicable. For orders shipped outside the UK, goods are normally zero-rated for UK VAT (subject to export conditions), and any local import taxes are handled on arrival.

Usually, yes. International orders are shipped DDU (Delivered Duty Unpaid), meaning the buyer is responsible for any import VAT, customs duties, and carrier handling fees charged by the destination country/courier.

• EU: from 1 July 2026 the EU replaced the €150 customs-duty exemption with a flat €3 duty per low-value parcel (in place until 1 July 2028), so expect this fee plus carrier handling charges on EU orders.
• USA: since 29 August 2025 the US has suspended duty-free de minimis treatment for commercial shipments, so low-value exports can now attract duties/tariffs plus clearance/admin charges.

UK shipping is free on orders over £50. Below arereference “from” prices for ≤1kg small parcels. Exact totals can vary — these are indicative reference prices as of August 2026; the total shown at checkout is definitive.

UK (small parcel)

• Royal Mail: Tracked 48 £3.55 / Tracked 24 £4.45
• UPS: From £8.10 (ex VAT)
• FedEx: From £3.65 (ex VAT)
• DHL: From £2.79 (UK small parcel)

EU (small parcel)

• Royal Mail: International Tracked (1kg) £9.75
• UPS: UPS Standard to Germany from £13.75
• FedEx: Across Europe from £15.90 (ex VAT)
• DHL: DHL Express to Germany from £25.95

USA (small parcel)

• Royal Mail: International Tracked (1kg, World Zone 3) £16.50
• UPS: UPS Access Point to USA from £20.69
• FedEx: FedEx Int’l Connect Plus to USA from £19.26
• DHL: DHL eCommerce Int’l Economy (1kg) £16.54

By default, international orders are shipped DDU, so import charges are paid by the buyer. If you need DDP, it’s best to contact us before ordering so we can confirm what’s possible for your destination and item value. (US rules in particular changed from 29 August 2025.)

Couriers/customs may add:

• Import VAT / duties (set by the destination country)
• Customs clearance / handling fees (set by the carrier)

If charges are refused, the parcel may be held, returned, or abandoned depending on the carrier and local rules — and return shipping/fees may apply.