Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orixgbb@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orixgbb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orixgbb@gmail.com.

Contact us at hello@orixgb.com before sending anything back. Please include your order number and reason for return. Items sent back without prior authorisation will not be accepted.

Return address: Returned Prepaid label to be provided.

Once your return is approved, we will provide you with a return shipping label and full instructions.

Damages & Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or incorrect, contact us immediately at hello@orixgb.com so we can resolve it promptly at no cost to you.

Non-Returnable Items

The following cannot be returned:

Custom or personalised orders
Items not in their original condition or packaging
Sale items and discounted clearance products
Gift cards

If you're unsure whether your item qualifies, please contact us before returning.

Exchanges

We do not offer direct exchanges. The quickest way to get the right item is to return your original order (once approved) and place a new order separately.

European Union — 14-Day Cooling-Off Period

If your order is being delivered to the European Union, you have the right to cancel or return your order within 30 days of receipt, for any reason and without justification, under EU consumer law. The item must be in its original, unused condition with all packaging and tags intact.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome by email.

If approved, your refund will be processed to your original payment method within 5 business days
Please allow additional time for your bank or card provider to post the credit
If 15 business days have passed since your refund was approved and you haven't received it, contact us at hello@orixgb.com